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All prices displayed are inclusive of VAT & carriage costs. Shipping fees will be added at point of payment.
No goods will be dispatched until payment has been received in full.
We will not ship goods outside of the UK.
All item descriptions are as supplied by the manufacturers and no responsibility can be taken by R A T Tools or any employee thereof for any perceived misinterpretation by the customer of the manufacturers description.
On receipt of full payment R A T Tools will dispatch your goods within 1 working day. Carriage will be via Royal Mail Parcel Force - 48HR to 72HR standard delivery or similar courier service. Although we aim to get your goods to you as soon as possible please allow 5 working days for standard delivery. If a customer requires urgent next day delivery please contact us direct for a quote or to arrange collection by your own courier. No responsibility or liability will be accepted by R A T Tools or any employee thereof for any loss or damage caused by the shipping company. Any claims for loss or damage caused by the shipping company must be made direct to them by the client.
Returns - No refunds will be issued unless the customer can provide proof of purchase. No refunds or replacements will given to anyone who bought the products through a 3rd party regardless of any warranty that may be in place. The customer shall be responsible for the full cost and safe return of any goods if requiring a refund or replacement due to the goods being faulty or damaged. All faults should be notified to us by email immediately on receipt of the goods and with accompanying photographs also supplied within 24 hrs of receipt of the goods. E-commerce customers requiring a refund must return the goods at their cost within 7 working days. The goods must be unused and where applicable the retail packaging the goods were supplied in must be unopened. If a refund is agreed please allow 7 working days from the recorded return of your goods to R A T Tools for the refund to be completed. None of the above will affect your statutory rights as a consumer.
Payment methods - we accept cash face to face as well as credit and debit cards either in person or by online payments. We currently do not accept payments by bankers draughts, bank transfer, paypal or Western Union type money transfers We can arrange payment over the phone but the customer will deal directly with our e-payment company directly and all payments must be received in full before goods are released to the customer. Our online and phone payment transaction services are fully secure and your transactions are protected by the Izettle security controls. Your financial details - name, card number, PIN, account number or sort code details will not be recorded, copied, passed to any 3rd parties or stored in any way by our e-commerce partners.
No employee of R A T Tools will ever have access to any of the financial details used by a customer to purchase goods through our e-commerce partners.
Unless otherwise instructed by the customer in writing R A T Tools may record your name, address, mobile phone number and email address for the purpose of informing you of new products or special offers that we feel may be of interest to you from time to time. R A T Tools will not share any information with any other 3rd parties. If you no longer wish to receive news of new products or relevant offers write or text R A T Tools requesting us to stop.
It is the customers responsibility to ensure that any tools or consumables purchased from us and used by the customer or their agents or representatives are used in a safe manner, in a safe working environment using appropriate PPE where required and to use the tools or consumables only in a manner and for the sole purpose they were designed. R A T Tools, their employees and agents accept no responsibility and shall not be held liable for any illness, injury, loss of limb or death caused to the customer or any 3rd parties as a result of using tools, equipment or consumables purchased from R A T Tools.